FAQs

Preguntas frecuentes

  1. Go to www.melodyscher.com
  2. You can buy our products by registering on our website. If you want to register, enter "Register" and write the email and the chosen password. Once entered, complete the required data.
  3. Look for the desired product through our search engine. The quantity will be set by default with the number 1, if you want to add more units simply click and select the corresponding number.
  4. Add the product to your bag.
  5. Repeat steps 3 to 4 if you want to add other products to your bag.
  6. Check in your shopping bag that the products added are correct, otherwise you can edit the quantities or remove them.
  7. The system will request that you enter your personal data if you are not a registered user or your username and password if you already have an account.
  8. Complete the shipping information, shipping method, and payment information form. In this last step you must select if you want to make your payment through Mercado Pago, Sipago or credit card (which is the NPS platform where you will have all the banks’ promotions with a 10% discount and interest-free fees).
    It will automatically take you to the secure payment platform that you selected where you must enter your credit card info and confirm the purchase.
  9. You will receive an email with the confirmation of your purchase.

Now you can check the status of your order from the My orders section! Go to My orders, log in and click on View order details.

The order will go through the following states according to the chosen delivery method. We will inform you by mail of the status of your order. If you chose to pick it up in the showroom, you will only be able to pick up the order after receiving the email indicating that the order is ready in the showroom.

Buying at www.melodyscher.com is very safe, thanks to the most rigorous security standards used worldwide. Your data will be kept strictly confidential. Melodyscher.com encode your information using a security system called SSL (Secure Socket Layer) encryption technology, which currently is the standard security technology used by the most important companies in the world to carry out secure electronic transactions, which means that all your personal information cannot be read or captured by third parties while traveling over the network.

Each user will have the rights of data access, rectification and suppression of their personal data in accordance with Law No. 25,326 on the protection of personal data at all times. Your personal data is collected only for the purposes of fulfill the line of business of the company, validate purchase orders, improve the information and marketing work of the products and services provided by Melodyscher.com, carrying out marketing and advertising actions. The user has the cost-free right to exercise access, rectify and delete the data. The National Directorate for the Protection of Personal Data, the control body of Law No. 25,326, has the power to deal with complaints and claims that are filed in relation to non-compliance with the rules on personal data protection.

You can do it through our search engine by placing the keyword in it.

The means of payment enabled to buy online are credit cards issued in Argentina and International ones: Visa, Visa Debit, MasterCard, MasterCard Debit, Cabal, Cabal Debit, Maestro, American Express, Naranja, Diners Club, Nativa, Tarjeta Shopping , Cencosud, Argencard, Credipaz, Walmart, Cliper, Caratsur, Sipago, Mercadopago among others.

Federal Capital: Juramento Street N° 1475, Floor 11 - UF 09. Monday to Friday from 10.30 to 18.30. BY APPOINTMENT.

If there is no one at the address you indicated, the courier will leave you a note indicating that the delivery has passed through your address. To reschedule a delivery, you will need to contact the shipping company directly.

OCA is obliged to visit your home 2 times, if in those 2 opportunities there is no one who receives it, the order will remain for certain amount of days at the delivery storage until the order is returned to its origin. In that case, forwarding costs will be borne by the customer.

Remember that it is important to carefully complete and review the information related to the delivery in order to send you the order correctly.

You will find 2 options to receive your order:

- PICK UP IN THE SHOWROOM: this modality has no cost. When selecting this alternative, you must wait for the email with the confirmation that your order is ready before going to pick it up. The time that will elapse since the purchase was made and the receipt of the confirmation email is within 2 business days (*). The order may be pick up by the cardholder with original ID. Who made the purchase can authorize a third party in writing who must present a copy of the holder's ID and the pick up must be made within 30 calendar days.

Showroom pick ups are by appointment only.

- HOME DELIVERY BY OCA: Purchases over $5000, shipping is free!

Shipments are made through OCA and the delay is 2 to 7 business days (*) from the moment that the order has been shipped.

(*) Important! Delivery times may vary on exclusively commercial dates such as: Hot Sale, Friend's Day, Mother's Day, CyberMonday, Christmas. On these dates, these terms can be extended and exceed 4 business days for delivery time. Currently, due to the quarantine period, we will only have home delivery method.

The delivery of your order will be made through OCA personnel who will be duly identified. This will be done from Monday to Friday from 8 a.m. to 6 p.m. at the indicated address.

By entering "my account", in the tab located on the left of the "orders" screen, you can view the status of the shipment of your products.

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